I'm having difficulty managing my accounts

[Neoco]

So here's what's been happening so far. I have two neopets accounts and I just recently created a third one (so that makes a total of three). The account I have been using as my main is using an outdated email address that is no longer active. The other account is using my current personal email address. I have been treating this account as a side account. As well, both email accounts use the mail.com domain

So I've been trying to change the email address of my main account to my current email address. The problem is that the process requires me to access an email they send to the new email address and every time I attempt to change, the email they send gets bounced and doesn't get into my inbox. I have tried this multiple times and every time the result has been the same

I even emailed the neopets support team directly and asked if they could look into this problem. It's been over a month and the only response I've gotten is an automated reply showing my request number

And now I have a third account that is also using my current email address which I can't activate for the same reason; the activation email they send keeps bouncing

I'm considering creating a new email address on a different domain and changing the email address of all three accounts to that new email address to work around this. My main concern, however, is the algorithm that is used to determine which accounts are main and side accounts. From what I've heard, the site determines which account belongs to which person based on the email address the accounts use and I'm afraid that the account I've been using as my main could mistakenly be considered a side account and be frozen once I engage in main account activities with it

Honestly, I am losing faith in the neopets team's ability to manage their own site. Problems like this, the "connection timed out" errors I have been receiving constantly and their inability to keep AC tournaments fair are not impressing me. This is getting really frustrating and annoying. If anyone has any solutions, I would be extremely grateful. Thanks

[Tiger]

Hmm, okay, so - am I correct to assume you've already checked your junk and spam folders, and made sure Neopets isn't on a blocked list? (seems unlikely, I know, but accidental clicks, maybe) If you have already, do you mind sharing what email service you're using?

(Creating a new email on a new domain and changing all three accounts to that new one should be fine, though. It's hard to guarantee anything with the way Neo has been freezing accounts lately, but by their rules, it shouldn't be a problem; the accounts have moved to one address and on that one address is going to be one account that's always been treated as a main account, and then two accounts that have always been treated as sides.)

[Neoco]

Hi Taakeyrr, yes I have checked my spam folders for their emails (kind of a moot point though; if the email went to a spam folder, I would not be receiving a message saying the email has bounced). I am not sure if neopets is on a blocked list though. I'll check if that's the case. My email service is literally called mail.com. It's a generic name and is probably not as well known as gmail or yahoo but that really is the service I'm using

EDIT: Well I don't know how to check if neopets is on a blocked list for mail.com. There is a blacklist where I can add email addresses but that just automatically sorts emails from addresses in the blacklist into the spam folder; it doesn't cause the emails to bounce

[Tiger]

(Oops, I should probably have clarified - I'm Tiger, Taakeyrr is the character I'm RPing in a current forum game XD I'll answer to either, just don't want there to be any confusion when that changes later! also I'll actually add my real username to my profile, sorry about that...)

Ah, gotcha, I missed that it was giving you a specific bounce message. ...Hmm. Well, Googling that reveals you're not alone, and it sounds like it's something messed up on Neopets' end with the way they send emails, which...is kind of insane that it's still be a problem, given the dates on some of these threads. It looks like the only workaround is to use a different email address - seems like GMail addresses can receive them without problems (I've gotten emails from them in the past on my GMail account). Unfortunately, seems like creating another email account may be your best bet.

[Neoco]

Got it. Thanks, I guess I'll try creating a new email address. I still can't help but worry that I might get frozen as a result of the system mistakenly treating my main account as a side account

EDIT: Well, it worked. I think. When I tried to change my email address on all three accounts, the activation email showed in all three attempts and I was able to activate my third account. I say "I think" it worked because on my first two accounts, after changing my email address, the control panel still showed my old email addresses as the current email address. I just hope that that's just the process of changing the email address taking longer than usual and that it didn't fail