How long should I wait for a ticket response?

[PFA]

So I, like many other people recently, went onto Neo one day only to find that my account was frozen without warning. Naturally, I scraped up as much info as I could find about it and sent in a ticket, hoping for the best. Problem is, it's been, eh... three months now? And absolutely nothing has happened with the ticket. No response, no change, no nothing.

So how long should I wait for a response? Would it be better to just send a new ticket at this point, or is that bad form? Not really sure what to do in these situations.

[June Scarlet]

PFA
Oh, I'm not the best person to ask, but you can do something to bump up the same ticket. I hear people talk about it, like, they add more information or something, so that it's the same ticket, but also updated. I don't remember exactly, but maybe if I post this, it'll bump up your thread here, and someone else will then see it and maybe remember how exactly to do this.

[PFA]

Finally got a ticket response, heck yeah \ o / My account's been restored, hurrah.

[Geodude 🌻]

Yeah, I'm in the same boat. It's been two months. I read on the Ticket Response waiting board on the HC that some have waited 5-6 months. I'm doing all I can short of emailing a staff member. I think their emails are in some standard format so I may be able to guess an email address.