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Post by Killix on Apr 26, 2017 21:25:07 GMT -5
the cookies that we spray every night with bleach Yum, bleach cookies!
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Post by Mostly Harmless (flufflepuff) on Apr 27, 2017 0:46:02 GMT -5
So not too long ago...we got a weird customer. I don't think I should even call her that.
This woman marches right up to us WHILE we were serving customers and asks my coworker, point blank--
((First off I should mention that the coworker in question is like the oldest one there, maybe in her 50s or 60s))
"How much do you make being a [unmentionable job here]?"
Needless to say we were all shocked and my poor coworker asked "Excuse me?"
the woman just repeated the question and then MAYBE realized she was the tiniest bit insensitive and said, "I'm only asking for your opinion."
She left shortly after that and the customers we were helping were just as astounded as we were.
But it became a running joke later on. XD My coworker now has a "mysterious second job." So I guess it wasn't all bad!
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Post by Reiqua on Jun 21, 2017 0:51:02 GMT -5
Some clients, I smile sweetly as I close the door saying "see you next week" through gritted teeth, trying to ensure I don't slam the door behind them and counting down the days until I've seen the last of them.
Other clients melt my heart as they skip out the door saying "thank you Rei, see you next week!" and I walk back into my office feeling at peace with the world and loving my job.
And then there's those clients whom I'm glad to see the back of but I really don't want to close the door after them cos I'd rather let the smell of pooey nappies and/or cigarette smoke dissipate first. I didn't have any smokers today but I had two pooey nappies in a row and (imho) they're worse.
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Post by Coaster on Jun 22, 2017 13:38:35 GMT -5
Some clients, I smile sweetly as I close the door saying "see you next week" through gritted teeth, trying to ensure I don't slam the door behind them and counting down the days until I've seen the last of them. Other clients melt my heart as they skip out the door saying "thank you Rei, see you next week!" and I walk back into my office feeling at peace with the world and loving my job. And then there's those clients whom I'm glad to see the back of but I really don't want to close the door after them cos I'd rather let the smell of pooey nappies and/or cigarette smoke dissipate first. I didn't have any smokers today but I had two pooey nappies in a row and (imho) they're worse. Moral of the story: endeavor to be number 2, by avoiding the number two...
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Post by Ian Wolf-Park on Jul 12, 2017 23:06:29 GMT -5
The way that my store is designed, the customer service desk is the closest to the exit and to the cart bay. 3 times during my shift there today, I had customers leave the store without even bothering to bring the carts with them, despite the short walk from the customer service desk and the exit, annoying me to a good extent as a)the carts blocks the path for other customers either coming to the customer service desk or those leaving from the other cash registers and b)it is a nuisance for me to come out and push those carts out of the way, especially if it's during a busy stretch.
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Post by Celestial on Jul 23, 2017 10:27:01 GMT -5
At the bookshop today, I had two lovely customers and one "wut".
First, the wut. Lady comes in with a stroller. No big deal, people come in with their small children all the time, especially since we have a nice selection of kid's books. And then she turns the stroller towards me and I see what is inside. It is not a kid. It is a tiny dog (possibly a chihuahua, though it had the colouring of a Yorkshire terrier). A well-behaved, adorable tiny dog but still a tiny dog. Me and my manager quietly exchange looks.
Now the lovely customers. First a lady comes in and, without stopping, grabs our copy of Terry Pratchett's The Last Hero that is sitting in the window (people can grab stuff out of the window in our shop). I immediately know she is my type of person and strike up a conversation with her, since I love Pratchett's work and really liked that particular book. She mentioned her son got her into those books and is at the moment reading Wyrd Sisters, since he said that she reminds him of Granny Weatherwax. I immediately have mad respect for her because Granny Weatherwax is amazing. I tell her her son was giving her a very high compliment and she is delighted by it. So I sold her the book and I hope she loves it.
Secondly, we had a small girl of about five come in and grab two birdwatching books, one for kids and one for adults. The adult one was about the birds of Thailand, since she herself is Thai. Once again, I know that she is my kind of person. I tell the kid and her mum that I myself love bird watching and this kid rambles at me about the kinds of birds that she has seen down by the harbour, clearly excited by it all. I tell her what kind of bird it is on the cover of one of her books (a kestrel, by the way) and she is over the moon. Her mum is also happy that I am so knowledgeable and connecting with her daughter over a common interest, so much so that she says she might come back next Sunday when I work. =D I hope so, small bird nerd, I hope so too. Keep being a bird nerd.
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Post by Ian Wolf-Park on Sept 25, 2017 20:48:26 GMT -5
There's probably a good reason why 'Heelies' (you know, the shoes with balls built into the heels) quickly went out of style-too many accidents caused by recklessness. I just witnessed a child with them nearly crash into the sliding doors after attempting a stunt. What made it worse was that the parent made no attempt whatsoever to stop that type of behaviour. I'm questioning both of their sanity.
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Post by Twillie on Jul 3, 2019 23:29:06 GMT -5
So I'm not gonna say I'm the best at retail or dealing with customers, and there are times when I try to help that I actually mess up and misguide a customer. But, there was one woman today with whom I still can't find anywhere that I actually went wrong, despite her getting verbally upset with me.
I was checking her items out at front register, and while I did this she said she had also had a coupon. Cool, coupons are easy as it's just scanning their bar code or entering their number code. Only, she didn't actually have a coupon. It was an email on her phone with a link to a coupon, but it wasn't opening for her. Sucks, but there's nothing I can do to apply it if there's nothing to scan. She still asks me if I can help, like if there's another way to apply it or even get her phone to actually open the link. Umm, no to the first thing, and I can't fix your phone ma'am.
I tell as much that there's nothing I can really do, so she pays and leaves with her stuff. I check out the people after her, and then carry on with other tasks. About five minutes later, though, she comes back into the store and over to the register, and when I meet her there she says she finally got the coupon to open, can I go ahead and apply it now? I, uh. Without a transaction, there's nothing I can apply the coupon to. So, I figure a compromise to this is to return the item she wanted it applied to, and then re-ring it out with the discount. Halfway through doing this though, she asks if the money will be returned to her card, to which I say yes, the system automatically does that. She doesn't want this though, since she doesn't want to wait on the bank or... something. She wants me to give her the difference in cash, but I can't do this. The register doesn't give an option of how you repay for a return, so if they originally paid with a card, it's going to that card.
She wasn't happy with this answer though, arguing that she wants me to... I, I still don't really know what it was she expected of me. All I could gather was that she somehow she wanted me to stop the return I was doing, and to instead- all in one transaction- apply the coupon to her dead-and-gone previous transaction and give her the price difference in cash, both things that are literally impossible for me to do. And she wasn't taking no for an answer, telling me to do this like it was some obvious thing that any cashier should know how to do.
In the end I call for help, and the store manager comes by to tell her basically the same things. We can't apply a coupon to an old transaction, and we can't just give her a return in cash because she paid with a card and we have no control of the bank. She keeps arguing, though, so he takes over the register, pressing a bunch of buttons and selecting an intricate series of options that I couldn't keep up with. Meanwhile, she's just continually ranting about how she "figured the cashier should know about these kind of coupons" and that "frankly someone else should be up here" instead of me since I "didn't try to help." Basically called me an incompetent cashier who didn't bother, all because I couldn't apply a coupon with no bar code or number, and because I couldn't solve her phone problems. Apparently, not only am I'm supposed to know about every single coupon and summon their bar code from thin air, but I also need to know any and all bugs their email may encounter and their fixes xD;
Manager mentions that I'm new (not that it really mattered in this case, I think he said it just in the hopes that she'd relent a little x3), but it doesn't do much. She apologizes to me I think, but still in that demeaning "it's not your fault you're bad at your job" kind of tone xD In the end, he manages to somehow accomplish close to what she wanted, and she finally leaves, now with six dollars saved.
As soon as she's out the door, I just turn to my managed all "....What just happened?" To which he says that she was just being frustrating xD Which I mean, at this point if my boss says I'm not at fault, bad customer interactions like that don't really bother me. So I just went back to my other tasks after that and found it all a bit funny x3 (the whole time that lady was complaining about me to my face though, I was just giving her a hard =| stare lol)
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Post by Twillie on Jul 28, 2019 20:49:21 GMT -5
So a guy came in today with a receipt and a couple coupons, saying that he forgot to bring the coupons with him yesterday when purchasing. He asked if I could apply them to his transaction, and thanks to the incident I mentioned before, I knew for a fact that there was no way to apply a coupon to dead and gone transactions. I tell him as much, and apparently we're the first store he's come across who can't do this?
I'm highly skeptical about this, but I ask my manager anyway if anything can be done. She says really the only thing that can be done is if I return every item on the old transaction, re-ring them up, and then apply the coupons then. Things is though, since the guy didn't have the items with him, that'd mean I'd have to manually enter every item code into the register not once, but twice, both to return and re-ring. Also figures that the guy had literally dozens of items on his receipt, over a hundred dollars' worth of school supplies. And of course he said he wanted me to do this.
It took ten plus minutes for me to manually return and ring up everything on his receipt. Then when I applied the coupons, only one of them worked. He also some kind of card with him, some kind of member card to get a discount? Only it wasn't a card for our rewards system, and the register wasn't accepting the card number. My manager saw it and said she didn't think we accepted those cards in a long while. Ended up not using it. In the end, the guy saved about ten bucks.
Not to mention the part where, thanks to a phone call I had to take during this, my register actually timed out and voided the whole transaction before I could finish it. Because of this, manager just pulled out the amount owed to the guy from the register and gave it to him in cash. I hope at least he thinks those ten dollars were worth it.
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