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Post by Reiqua on Dec 18, 2016 4:15:38 GMT -5
I feel like this is almost cheating since she's not my customer, but I just witnessed a... thing... at the local supermarket.
I've seen some pretty irate people before, but this woman was swearing so prolifically that her sentences weren't actually grammatically correct anymore. I think the gist of her message under the swears was that she didn't want the manager to call the police - or at least, that's all I picked up. I saw her escorted to her car by the security guard (that supermarket should be too small to employ a security guard, but the demographic of my town does make it necessary!) But she got out of the car before it was halfway out of the parking lot and was heading back to the shop, still swearing at a million miles an hour. Looked like the security guard was on top of it, though... I hope.
I bet those of you who work in retail are glad she's never set foot in your store!
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Post by Breakingchains on Dec 18, 2016 19:47:38 GMT -5
Oh my lord. xD Wonder if she tried to shoplift, or what.
We definitely got some shoplifters when I was working at lawlmart. They were 90% middle-aged white women and usually would act as disorganized as they could, go in and out of the fitting rooms a hundred times with different combinations of items, talk your ears off about ten different topics in rapid succession, etc.--I got the impression they thought they were running a shell game, like if they went fast enough and distracted you enough times they would confuse us about which items were where. Not exactly how I thought shoplifting worked before I started there.
(Which I guess it's not, because this strategy was wildly ineffective...)
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Post by Ian Wolf-Park on Dec 18, 2016 23:35:55 GMT -5
Reiqua- Oof. Had that been at an inbound call centre (as most customer service positions are), she would have been disconnected by the agent after a couple of warnings with the type of language she was employing.
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Post by Celestial on Dec 21, 2016 12:48:29 GMT -5
I approached a lady at work because I heard her and her son speaking Russian. I thought I'd go over and be nice to them and help them in their own language. This turned out to be a mistake.
They were jerks. Well, specifically, the woman was a jerk, and not even in an overt way but in a passive way. I was not treated like a member of staff at a shop but her own personal servant. She asked me the most snappish, basic questions and then took bottles seemingly at random off the shelves, handing them to me without so much as giving me a second glance. She was also taking bottles off the shelf like nobody's business. They were gifts, she said that much, but there was no thought put into them at all, in stark contrast to most of our customers who buy gifts. I got the impression she wasn't buying them because she cared: she just wanted to impress people by buying them foreign Scotch. She also did it while treating the person who went out of their way to help her (i.e. me) really badly. All throughout I got the feeling that she saw me as beneath her, like somebody who existed just to serve her personal whims. She didn't care to hear my advice or recommendations, she just wanted someone to carry her stuff.
The son was okay. He even shot me an apologetic glance while I was at the tills, or at least I think he did. I was too busy processing the crapton of bottles she bought. She might have bought...10, at the very least. Which was a huge sum of money.
This is when I got my revenge. See, alcohol is heavily taxed in the UK but foreigners can get the tax refunded to them, providing they complete the paperwork. Our store does indeed give out this paperwork but only if customers ask for it. The seller can ask customers if they want it but it is not store policy, just something we do to be nice.
She didn't ask me. I didn't give her the paperwork. She has to pay a ton of tax on the booze she bought.
Be nice to your retailer, guys. Or else.
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Post by Ian Wolf-Park on Dec 21, 2016 15:48:06 GMT -5
I approached a lady at work because I heard her and her son speaking Russian. I thought I'd go over and be nice to them and help them in their own language. This turned out to be a mistake. They were jerks. Well, specifically, the woman was a jerk, and not even in an overt way but in a passive way. I was not treated like a member of staff at a shop but her own personal servant. She asked me the most snappish, basic questions and then took bottles seemingly at random off the shelves, handing them to me without so much as giving me a second glance. She was also taking bottles off the shelf like nobody's business. They were gifts, she said that much, but there was no thought put into them at all, in stark contrast to most of our customers who buy gifts. I got the impression she wasn't buying them because she cared: she just wanted to impress people by buying them foreign Scotch. She also did it while treating the person who went out of their way to help her (i.e. me) really badly. All throughout I got the feeling that she saw me as beneath her, like somebody who existed just to serve her personal whims. She didn't care to hear my advice or recommendations, she just wanted someone to carry her stuff. The son was okay. He even shot me an apologetic glance while I was at the tills, or at least I think he did. I was too busy processing the crapton of bottles she bought. She might have bought...10, at the very least. Which was a huge sum of money. This is when I got my revenge. See, alcohol is heavily taxed in the UK but foreigners can get the tax refunded to them, providing they complete the paperwork. Our store does indeed give out this paperwork but only if customers ask for it. The seller can ask customers if they want it but it is not store policy, just something we do to be nice. She didn't ask me. I didn't give her the paperwork. She has to pay a ton of tax on the booze she bought. Be nice to your retailer, guys. Or else.In the unlikely event that she does return and gives you a pile of dung over it, well, at least you have a perfectly legitimate excuse: she never asked, even if she was ignorant about it. A little bit of research goes a long way.
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Post by Celestial on Dec 21, 2016 15:55:27 GMT -5
Ian Wolf-Park , indeed, and store policy is on my side here: we don't give those things unless they ask. Sellers can remind customers of the tax free but that's if they're being nice. Plus me being new, I can claim "oops, I forgot. 8D" and get a bit of slack. At most, I'll get told by managers to be careful and not do that again. That is, if she finds out before she gets to the airport, since most people don't think about it. So...yeah, I like to think my bases are covered.
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Post by Mostly Harmless (flufflepuff) on Dec 21, 2016 20:41:19 GMT -5
Celes I know I've told you this before regarding your story but YOU ARE MY FREAKING HERO
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Post by Shinko on Dec 21, 2016 21:03:44 GMT -5
Not a specific incident, but I am frequently equal parts amused and exasperated by customers who assume that just because they come into the store on a weekly/biweekly basis and recognize me, that I should immediately recognize them.
"Hi, what can I help you with?" "Dude, you know me, you should already have it prepared!" "I see hundreds of customers every week. Sorry, no I don't. ^^;" "But I'm up here all the time!" "...*sigh*"
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Post by Mostly Harmless (flufflepuff) on Dec 31, 2016 13:18:14 GMT -5
You wanna know how to catch me off guard and make me speechless for a good five seconds?
Tip me.
We're a small store and don't usually take tips but we get in trouble if we're over so when someone gives us anything over a dime the person ringing is obligated to take it.
Leaving me, of course, jumbled completely off friendly autopilot and scrambling to say thanks and happy new year while the customer walks away. XD;
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Post by Shinko on Jan 10, 2017 16:10:47 GMT -5
If I had a nickle for every time this exchange has gone down in the past few months...
"Hi, can I get the iphone 5s for Straight Talk?" "Ah, no, sorry we're out of those." "Oh, when are you getting more in?" "We're not. >_>" "Why? D=" "Beeeecause Apple has discontinued the 5s. They're on the 7s now. =\ We have a few of the 5s leftover for AT&T, but we're completely out on Straight Talk and Verizon."
And then the people get huffy like it's my fault technology marches on. X'D Yes, the 5s is marked down for under $200, making it the cheapest iphone you can still get new, but that's because it is a discontinued item and stores are trying to kill the last of their backstock.
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Post by Celestial on Jan 12, 2017 15:20:41 GMT -5
Had a Japanese guy come on my tour today at work. He did not speak excellent English so I was not sure how much he understood. His booking was also awkward because it was not in our system (managers had to fix it for him). I felt weird having him there due to the perceived lack of English skills and his odd booking, and I kind of resented having him on my tour. But at the end, he seemed quite pleased and even got rather chatty with me. I suspect that might have been the whiskies since he had close to five. xD
The weirdest part is him giving me and my co-worker who was at the bar little presents. She got a bunch of little patterned envelopes, I got little envelopes patterned with sushi and an onigiri magnet. Nobody has ever given me presents before. ;.; It was super cute and I felt so bad for doubting him.
The onigiri is now in my locker at work. I have no clue what to do with the envelopes.
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Post by Shinko on Jan 18, 2017 1:03:57 GMT -5
In my continuing saga of customers in electronics not keeping up with the times...
"Hey, do you guys carry power cords for the sega dreamcast?"
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Post by Allison on Feb 4, 2017 23:38:35 GMT -5
So due to the nature of my job, I really can't post any specifics (meaning: gov't job dealing with personal information). But I can post a bit about the general craziness. First of all, my agency involves helping people with disabilities find and maintain employment. Any and all disabilities, so we meet some interesting people. And then there's the general gov't regulations and decisions craziness. Like the fact that one of the buildings I work out of (I have two offices I rotate between) has 4 to 5 agencies working out of it. (fifth one moved out, and we don't know what, if anything is in its place now). One of them is probation and parole (P&P). Two of the agencies, mine, and one other, deal exclusively with individuals with disabilities. So who do they put on the second floor? The two agencies that work with people with disabilities, and.... P&P. And while in most every other building P&P has a separate entry and is physically separated from the rest of the building via key-card access only doors, that is not so in this building. It's led to some... interesting (I keep using that word, I know) interactions and situations. This same building is 3 miles from the craziness (another word I keep using...) that went down in Ferguson, MO a couple of years ago. But that really was only for a few days. It's all good now. I can probably leave the rest to your imagination...
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Post by Thorn on Feb 14, 2017 2:31:21 GMT -5
A customer gave me a rose today! Stating some really lovely reasons regarding my customer service skills.
I am a happy Thorn.
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Post by Mostly Harmless (flufflepuff) on Apr 3, 2017 11:27:44 GMT -5
We have a plastic curving wall over the counter to protect the cookies that we spray every night with bleach to clean off the fingerprints.
A woman with a chubby kid is buying a cookie and things are going swell until the kid plasters his mouth against the glass.
I tell him, "please don't put your mouth on the glass."
Right after that, his mom pulls him away from it and I think things are going ok.
Until she says, "he's only four years old and don't talk to my son that way." She snatches the credit card out of my hand and storms off. I am too shocked to respond except an overly cheerful "thanks have a great day!" as I appear completely baffled on the outside but I'm seething within.
Even the customer right after that said "you didn't even say it meanly."
First of all lady--kids need boundaries and so do you. No isn't a curse word, neither is don't. Good luck raising the kid you can't say no to who will have trouble obeying the law later on.
Second of all, we spray that counter every night with chemicals and you insist your kid ingests it as well as the germs from other kids banging and making out with the glass? Well okay he's your kid. If you wanna get him hurt that's your decision.
Thirdly, how the heck was I supposed to know your kid was four? He's big enough to look seven!
I swear, some people. T-T
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