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Post by Stephanie (swordlilly) on Aug 1, 2023 18:02:59 GMT -5
The new Neopets CEO, Dominic Law, will be in the next Nosy Neopians video. Ivy and Willow are currently collecting questions for him to answer: www.neopets.com/neoboards/topic.phtml?topic=162427497Good opportunity to try asking a question if there's a gameplay issue you care about that you'd like him to address.
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Post by Stephanie (swordlilly) on Aug 31, 2023 21:29:45 GMT -5
Unsure if the AMA is still happening but there was an interview posted on Prima Games today. Some of the more interesting bits:
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Post by Twillie on Sept 4, 2023 15:55:51 GMT -5
Looks like the AMA has a date now of September 6 at 5pm PST. It'll be hosted on facebook.com/neopets and will be done in a live format.
Personally, I'm gonna avoid watching the thing and wait until later to find out what info we get from it xD A livestream between current TNT and Neo players just sounds like a big ol' recipe for chaos, and I'd rather not deal with the stress of all that even just as an observer lol.
Not sure if the live format means they'll be taking questions from livestream chat, or if they've already chosen questions ahead of time (since they already asked players what they want to know in anticipation of this AMA). Maybe they'll even do a combo of both.
Curious if anyone here is planning to attend while it's live haha.
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Post by Stephanie (swordlilly) on Sept 4, 2023 16:05:37 GMT -5
I'm very tempted to check it out, I won't lie xD But I have not logged into Facebook in years, because I tend to associate that platform with very bitter and polarized political debates. I tend to only keep in touch with people through Discord or one-on-one email and messaging these days.
If it was on Twitch I would drop by, for sure. :c
I'll definitely check out the recording afterwards, though. Hopefully they have some pre-selected questions from the neoboard they can fall back on if the live chat gets too chaotic.
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Post by Twillie on Sept 4, 2023 17:19:30 GMT -5
It does seem like a big morbid curiosity lol. I've got a funny feeling the Neopets reddit discord will also have some chaos during that event, so that'll be interesting xD the poor mods And yeah I haven't been on Facebook in years, not a place that particularly appeals to me, to say the least.
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Post by Twillie on Sept 6, 2023 22:13:40 GMT -5
The AMA happened a few hours ago, and while I didn't watch it, from the sounds of things it actually went better than expected? They seemed to have touched a number of different pressing topics, so I'm looking forward to catching up on a recording of it later and reading Jellyneo's coverage of it! Shout out to those who did live updates/commentary on it to give a rundown in the meantime! For those that did watch already, I'm curious what you thought of it.
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Post by Stephanie (swordlilly) on Sept 7, 2023 1:01:39 GMT -5
I watched the first 20 mins or so but had to leave halfway. JN's coverage is very good, though!! I was especially grateful to see this part: This makes me so thankful, you have no idea. ;~; I guess we'll see if the action follows the words, but for now I'm just really really happy the problem is being openly acknowledged instead of brushed under the carpet like it's been for the past ~4 years that I was active.
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Post by Lex on Sept 7, 2023 9:07:36 GMT -5
Mostly a lot of "we're aware of it, we'll get to it" but I'm glad to see them actually addressing some of these issues out loud!
Probably not the biggest one on a lot of people's minds, but I'm especially glad they addressed the abysmal state of customer service/ticket response times. That's been such a huge stress point for so long- if something happens, and you need help with your account, expect to wait weeks to months for a reply. Which as literally any company could tell you, is completely unacceptable.
Just for what little I've seen, response times are already getting better. A friend got help getting back into a side within a few days, so hopefully we'll start to see those numbers go even lower (3 business days seems like a reasonable target for the number of tickets they claim to be getting).
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Post by Twillie on Nov 9, 2023 23:06:32 GMT -5
If it's alright, seeing as TNT has done a couple AMA's now, this thread could be used to update on each as they come (or if preferred, I can move this to a different thread lol). But there'll be another live AMA with Dom on November 15th, Neopets' birthday! Here's the info from their Instagram: Jellyneo will also be involved with this one, so it'll be interesting to see who from their staff joins I don't recognize the streamer, though, as I don't pay attention to Twitch rip. In the meantime, looks like they're taking questions on their social media if you're interested in asking anything in particular.
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Post by Stephanie (swordlilly) on Nov 10, 2023 0:43:22 GMT -5
Sure, we can keep using this thread for the AMAs. ^^
I wonder if they'll release another avatar like they did for the 20th anniversary o: I'll certainly try to be there for at least the first part of the stream.
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Post by Kengplant on Nov 10, 2023 2:43:24 GMT -5
They might want to consider doing these slightly less frequently actually.
It's exciting that we're getting another one. And the anniversary is a good time for it! But it feels like we just had one. Hopefully they don't run into the editorial problem where things change slower than they can answer questions.
I'd be happy to have a few more nosy neopian episode with other general staff or community members again before we do another ceo round after this one.
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Post by Stephanie (swordlilly) on Nov 11, 2023 20:11:00 GMT -5
They might want to consider doing these slightly less frequently actually. It's exciting that we're getting another one. And the anniversary is a good time for it! But it feels like we just had one. Hopefully they don't run into the editorial problem where things change slower than they can answer questions. It does feel that way - didn't we just have an AMA? But looking back, they have made changes since the previous AMA. Daily quests are a thing now (with some glitches, but still) and are having a mostly-positive impact on the game economy. It's not just the specific items in this round's prize pool that are becoming more accessible; people are also speculating on future re-releases and I've noticed some items appearing on the market that normally would be stashed away forever. The trades chat in general is more active now, which is a good thing. TNT would need to remember to rotate the prizes though; I guess I'd be interested in hearing their plans for that. Because if they get busy and neglect to swap out the prizes for an extended period of time, the specific items in the pool would deflate drastically while other items remain unobtainable, sort of like the situation we have now with Neopian Times Coin being constantly re-released while the other stuff never becomes available. Anyway, I guess we'll see!
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Post by Twillie on Nov 13, 2023 18:45:05 GMT -5
I can see that concern, yeah. On the one hand it's great to have more means of communication with TNT, but on the other like you said, too often they may run out of meaningful content to talk about. They've got a number of guests for this upcoming AMA, which may be one of their ways of preventing this, that way it's not just Dom answering questions but also members of the community giving their various perspectives on the site. It does feel like a special birthday thing, but hopefully with future AMA's they can still find ways of keeping things fresh and perhaps spacing them out to give enough time to implement new features and fixes on the site in between. Speaking of, I saw this post on their social media today announcing some more people that will be present at the AMA this Wednesday. The post's description reads: TNT Alice is an especially interesting choice, since she's part of the support team and the source of many player's ire for being very inconsistent with returning frozen accounts, even sometimes returning accounts to cheaters >> It will be interesting to see what info we get from her during the AMA.
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Post by Kengplant on Nov 14, 2023 1:04:04 GMT -5
Oh, that is a super interesting lineup! Especially Alice! Do we need to RSVP on facebook for the item code? I'd normally watch this on YT if given the choice.
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Post by Lex on Nov 14, 2023 10:06:32 GMT -5
I'll be traveling while this is going on, so I am unfortunately going to miss the chaos.
I can't for the life of me understand why they would invite Alice on. Are we finally gonna get the big "Alice is actually Kikocat" reveal? If so.... why? Alice is one of the most controversial staffers on the site and people are going to descend into vitriol if given the chance. I hope all the chats are very heavily moderated.
Also why bring on Macosten? He was passed on for the ambassador roll, but they're highlighting him on an AMA? No hate at all, I have nothing against him and assumed he would be the best ambassador for BD, but given that didn't pan out I just don't see the reasoning. Maybe this is a big reveal for something else he's going to be partnering on with them on, or perhaps a carrot dangle to tease BD stuff coming in the future.
Headscratchers all around for me.
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